You're alone at the bus stop in the evening, it's dark and you're waiting for your train.
You are traveling with a stroller and a toddler. To get to your train, you have to cross the rails.
You've broken your leg; you're walking on crutches, and you want to take the tram. However, the elevator is defective, and you can't get to the platform level.
You want to take public transport home after work and you're in a hurry.
The S-Bahn does not run and there is a rail replacement service.
It is Fallas and the bus line you usually take for your daily chores is overwhelmed by crowds of people.
You're waiting at your usual stop, and you want to go to a location you've never been before. You would like to obtain information on the best way to reach your destination (bus line number, transfers, estimated travel time, etc.).
It is raining. The platform is slippery. You are afraid that you will fall when you get out of the bus.
You're waiting for the bus, and there's no one else with you at the stop and you are facing some difficulties or problems (with the ticketing, the access, the information available in the stop,…).
You're waiting for the bus, it's nighttime or you are in an isolated area, and there's no one else with you at the stop.