De verkeerssituatie op infrastructuur- en vervoersnetwerken (en de omgeving) verandert voortdurend. Daarom wordt er continu data over de toestand en het gebruik van knooppunten en netwerken verzameld. Op basis daarvan worden aanbieders en gebruikers geïnformeerd en de infrastructuur- en vervoersnetwerken aangepast.
We realiseren de knooppunten en netwerken die belangrijk zijn om ons over een korte, middellange en lange afstand te verplaatsen. We verweven de infrastructuur- en vervoersnetwerken in de knooppunten en zorgen ervoor dat ze veilig ingericht worden. Hierbij is ook de uitbouw van deelsystemen belangrijk, net zoals het koppelen van collectieve vervoersnetwerken en fiets- en voetgangersnetwerken
We recommend all possible public transport options and services available in the area to be shown in the MaaS app, to avoid fragmentation of services across apps.
We recommend local authorities, MaaS platform providers and transport operators ensure that any commercial agreements that are entered into promote fairness on pricing, avoid exclusivity of services and encourage data sharing to guard against any negative competition outcomes.
We recommend that where data processing is likely to result in high risk to individuals, data controllers conduct a data protection impact assessment prior to the processing to assess such risks and identify potential mitigations.
Prior to any data processing, it is important that the entities involved, including transport operators, platform providers and other bodies clearly establish their relationships from the outset, to ensure clarity of roles and responsibilities as required in Articles 24 to 29 of the UK GDPR.
Given MaaS platforms are likely to be accessed by children, the processing
We recommend that all organisations involved in a MaaS scheme ensure users personal data is processed in a manner that complies with data protection legislation.
We recommend MaaS platforms make clear where a particular journey, mode or operator is being promoted or prioritised owing to a prior commercial arrangement. This might be through a visual cue to users, for example, a “sponsored” or “promoted” tag.
We recommend MaaS platform providers offer transparent and consistent information for multimodal journeys and set out points of contact for users upfront so they understand how they can provide feedback on their journey, claim for compensation for delays or cancellations, or request a ticket refund should they need to.
This information should be fully accessible and offer offline points of contact for users who may not have access to a smartphone. The MaaS platform should also update the users journey with real-time information to offer an appropriate alternative route to their destination.